Company Filing History:
Years Active: 2007-2021
Title: Shih-Chung Fang: Innovator in Service Level Management
Introduction
Shih-Chung Fang is a notable inventor based in Schaumburg, IL (US). He has made significant contributions to the field of service level management, holding a total of 4 patents. His work focuses on enhancing the efficiency and effectiveness of service agreements between providers and customers.
Latest Patents
One of his latest patents is a method and system for managing service levels provided by service providers. This invention outlines a process for managing at least one service level of a service provided under a service level agreement. The service level agreement serves as a contract between the service provider and the customer. The system involves adjudicating measurement data and at least one adjudication element associated with the service level. This adjudication generates respective adjudicated data points for each data point of the measurement data. Additionally, a modification history chain is established to track the adjudicated elements applied to the measurement data.
Career Highlights
Shih-Chung Fang is currently employed at International Business Machines Corporation (IBM). His role at IBM allows him to leverage his expertise in service level management and contribute to innovative solutions in the technology sector.
Collaborations
Throughout his career, Shih-Chung has collaborated with notable colleagues, including Jean-Marc Berthaud and Joel D Dalsky. These collaborations have further enriched his work and contributed to advancements in service management technologies.
Conclusion
Shih-Chung Fang's innovative contributions to service level management demonstrate his commitment to improving service agreements between providers and customers. His patents reflect a deep understanding of the complexities involved in managing service levels effectively.