The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 29, 2017
Filed:
Apr. 03, 2013
International Business Machines Corporation, Armonk, NY (US);
Jean-Marc Berthaud, Villeneuve Loubet, FR;
Melissa Buco, Amawalk, NY (US);
Rong N. Chang, Plesantville, NY (US);
Joel D. Dalsky, Marengo, IL (US);
Shih-Chung Fang, Schaumburg, IL (US);
Laura Z. Luan, Putnam Valley, NY (US);
Lee Tsiao, Barrington, IL (US);
Christopher Ward, Glen Ridge, NJ (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method and system for managing at least one service level of a service provided by a service provider to a customer of the service provider under a service level agreement. The service level agreement is a contract between the service provider and the customer. Measurement data and at least one adjudication element associated with a service level of the at least one service level are retrieved in an electronic format. The measurement data and the at least one adjudication element are stored in a datastore. The measurement data includes at least one data point measured on a respective resource that provides the service. The retrieved measurement data are adjudicated for the service level in accordance with the at least one adjudication element such that the adjudication generates a respective adjudicated data point for each data point of the measurement data.