The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 09, 2021
Filed:
Jun. 08, 2017
International Business Machines Corporation, Armonk, NY (US);
Jean-Marc Berthaud, Villeneuve Loubet, FR;
Melissa Buco, Amawalk, NY (US);
Rong N. Chang, Pleasantville, NY (US);
Joel D. Dalsky, Marengo, IL (US);
Shih-Chung Fang, Schaumburg, IL (US);
Laura Z. Luan, Putnam Valley, NY (US);
Lee Tsiao, Barrington, IL (US);
Christopher Ward, Glen Ridge, NJ (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method and system for managing at least one service level of a service provided by a service provider to a customer of the service provider under a service level agreement. The service level agreement is a contract between the service provider and the customer. Measurement data and at least one adjudication element associated with a service level of the at least one service level are adjudicated in accordance with the at least one adjudication element such that the adjudication generates a respective adjudicated data point for each data point of the measurement data. The measurement data includes at least one data point measured on a respective resource that provides the service. A modification history chain is generated by: initially establishing the modification history chain as being empty; and adding an identification of each adjudicated element applied to each data point of the measurement data to the modification history chain.