The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 05, 2007
Filed:
Dec. 20, 2005
Jean-marc Berthaud, Villeneuve-Loubet, FR;
Joel Dalsky, Streamwood, IL (US);
Shih-chung Fang, Schaumburg, IL (US);
Lee Tsiao, Hoffman Estates, IL (US);
Jean-Marc Berthaud, Villeneuve-Loubet, FR;
Joel Dalsky, Streamwood, IL (US);
Shih-Chung Fang, Schaumburg, IL (US);
Lee Tsiao, Hoffman Estates, IL (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that identifies a rule specifying how to correct the measurement data. The adjudicated measurement data is transformed into operational data by merging the adjudicated measurement data using a logic specified in the service level agreement. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.