This inventor holds 1 USPTO granted patent. Top assignee: Genesys Telecommunications Laboratories, Inc.. Active years: 2004.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2004
Title: Innovations by Shelley St Phillips Germain
Introduction
Shelley St Phillips Germain is an accomplished inventor based in Apex, NC (US). She has made significant contributions to the field of telecommunications and computer systems. Her innovative work focuses on enhancing task distribution processes within these systems.
Latest Patents
Shelley holds a patent for "Methods, systems and computer program products for automatic task distribution." This patent describes methods and systems that automatically distribute tasks associated with a telephone system and a computer system among multiple agents. The technology tracks the Automatic Call Distribution (ACD) telephone status and computer status of the agents. When a request for a computer task is received, an agent is assigned based on their current ACD telephone status and computer status.
Career Highlights
Shelley is currently employed at Genesys Telecommunications Laboratories, Inc., where she continues to innovate in the telecommunications sector. Her work has been instrumental in improving the efficiency of task management in complex systems.
Collaborations
Some of her notable coworkers include Giuseppe DiAdamo and Richard J Madrid. Their collaborative efforts contribute to the advancement of technology in their field.
Conclusion
Shelley St Phillips Germain is a pioneering inventor whose work in automatic task distribution has the potential to transform telecommunications and computer systems. Her contributions are valuable to the industry and highlight the importance of innovation in technology.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile