The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 20, 2004
Filed:
Sep. 01, 1998
David H. Anderson, Hillsborough, NC (US);
Martin C. Buskirk, Raleigh, NC (US);
Giuseppe DiAdamo, Ontario, CA;
Shelley St. Phillips Germain, Apex, NC (US);
Scott Charles Lamb, Fuquay Varina, NC (US);
Richard J. Madrid, Raleigh, NC (US);
Danilo P. Servilla, Ontario, CA;
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Abstract
Methods, systems and computer program products are provided which automatically distribute tasks associated with a telephone system and tasks associated with a computer system between a plurality of agents tracking ACD telephone status of the plurality of agents and tracking computer status of the plurality of agents. When a request for a computer task is received, an agent of the plurality of agents is assigned to the computer task corresponding to the received request based on the ACD telephone status and the computer status of the agent of the plurality of agents.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile