Sheila Higgins

Title: Sheila Higgins - Innovator in Data Management Solutions

Introduction

Sheila Higgins is a prominent inventor based in Broomfield, CO (US). She has made significant contributions to the field of data management and reporting systems. With a total of 2 patents, her work focuses on optimizing data requests and enhancing the efficiency of contact center metrics.

Latest Patents

One of Sheila's latest patents is titled "Method and system for integrated optimized reporting." This invention is directed towards efficiently editing data requests sent from devices, which allows for an improved database information delivery system. In some embodiments, an administrator device limits the amount of data requested based on various factors before sending the request to a server. Additionally, a server can reduce the amount of data requested based on several factors prior to retrieving and delivering the requested data.

Another notable patent is "Managing contact center metrics." This invention includes a microprocessor and a computer-readable medium that stores contact center information. The report generator, when executed, receives a selected contact center object from a user and retrieves a set of data elements associated with it. The report generator then projects these data elements onto a subspace to form a transformed set of data elements, which is displayed to the user.

Career Highlights

Sheila currently works at Avaya Inc., a company known for its innovative communication solutions. Her role involves developing advanced systems that enhance data management and reporting capabilities.

Collaborations

Sheila has collaborated with notable coworkers, including Lynn H Smith and Marc A Geist, who contribute to her projects and innovations.

Conclusion

Sheila Higgins is a trailblazer in the field of data management, with her patents reflecting her commitment to improving efficiency in reporting systems. Her work continues to influence the industry and pave the way for future innovations.