The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 07, 2019
Filed:
Oct. 01, 2015
Avaya Inc., Santa Clara, CA (US);
Douglas S. Brown, Boulder, CO (US);
Marc A. Geist, Broomfield, CO (US);
Sheila Higgins, Broomfield, CO (US);
Michael R. Levacic, Kitchener, CA;
Hongguang Li, Broomfield, CO (US);
Dwayne W. Ockel, Northglenn, CO (US);
Gregory P. Schin, Highlands Ranch, CO (US);
Stuart M. Shepherd, Thornton, CO (US);
Lynn R. Smith, Westminster, CO (US);
Stan W. Wilkison, Arvada, CO (US);
Avaya Inc., Santa Clara, CA (US);
Abstract
A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to store, for one or more contact center objects, contact center information; and a microprocessor executable report generator, The report generator, when executed, receives, from a user, a selected contact center object, retrieves, from the computer readable medium, a set of data elements associated with the selected contact center object, the set of data elements defining a first space having a first dimension, projects the set of data elements onto a subspace of the first space to form a transformed set of data elements, the subspace having a second dimension less than the first dimension, and provides, for display to a user, the transformed set of data elements.