Douglas S Brown

Title: Douglas S. Brown: Contact Center Metrics Innovation

Introduction

Douglas S. Brown is an inventor associated with Boulder, Colorado, and Avaya Inc. His patent work addresses how contact center data can be transformed and presented to support analysis of contact center operations.

Latest Patents

Brown is credited with 1 patent, titled “Managing Contact Center Metrics.” The invention describes a contact center system with a microprocessor, a computer-readable medium that stores information about contact center objects, and an executable report generator. When a user selects an object, the report generator retrieves its associated data, projects that data into a lower-dimensional subspace, and presents the transformed data for display. This approach provides a way to organize and visualize contact center metrics.

Career Highlights

Brown’s listed patent is associated with Avaya Inc., a company known for communications and contact center technologies. The invention reflects work on processing and presenting operational data in a form that can be reviewed by users.

Collaborations

The patent record also names Michael R. Levacic and Stan W. Wilkison as Brown’s coworkers. Their inclusion highlights the collaborative professional context surrounding his work at Avaya Inc.

Conclusion

Douglas S. Brown’s patent on managing contact center metrics focuses on transforming complex data into a lower-dimensional representation for display, contributing to the development of tools for contact center analysis.