Location History:
- Torrance, CA (US) (2021 - 2023)
- Remote, CA (US) (2023)
Company Filing History:
Years Active: 2021-2024
Title: Innovations by Inventor Scott Michael Rhodes
Introduction
Scott Michael Rhodes, an accomplished inventor based in Torrance, California, has made significant contributions to the field of technology, holding a total of 8 patents. His work primarily focuses on automated communication systems and request routing processes, showcasing his expertise in streamlining interactions between users and automated agents.
Latest Patents
Rhodes's latest innovations include two notable patents. The first, titled "Invokable Automated Agent for Interactive Workflows," describes a system where a live agent can transition a communication session with a user to an automated agent's interactive conversation flow. Notably, the live agent retains control over the session, and users can seamlessly interact with the automated agent before being returned to the live agent.
The second patent, "Hybrid Request Routing System," details a sophisticated routing process that utilizes a state machine for managing requests. This system involves detecting the criticality and intent of requests through specialized applications, determining the appropriate channel for response, and routing the request accordingly—whether it be to a live agent, virtual agent, or search-based application.
Career Highlights
Scott Michael Rhodes is currently employed at ServiceNow, Inc., where he continues to develop innovative technological solutions. His impressive portfolio of patents underscores his commitment to enhancing user experiences through automated systems and intelligent routing mechanisms.
Collaborations
Throughout his career, Rhodes has collaborated with talented individuals such as Prithvi Yoganand and Harish Kumar Balachandra Bellamane. These collaborations reflect his ability to work alongside other innovators to push the boundaries of technology.
Conclusion
Scott Michael Rhodes exemplifies the spirit of innovation, consistently contributing to advancements in automated communication and request management. As he continues to develop cutting-edge solutions at ServiceNow, Inc., his work will undoubtedly leave a lasting impact on the industry.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.