The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 04, 2021
Filed:
May. 03, 2019
Servicenow, Inc., Santa Clara, CA (US);
Scott Michael Rhodes, Torrance, CA (US);
Srikanth Mallikarjuna, San Diego, CA (US);
Andrew Thomas Roberts, San Diego, CA (US);
Daniel Li-Shuan Wu, San Diego, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
Utilizing quick actions includes receiving user input via a user input module of an agent workspace, wherein the user input comprises an action input comprising an action command, and in response to receiving the user input, determining a secondary menu for the action command, wherein the secondary menu comprises a plurality of selectable parameters for the action command, and presenting the secondary menu in association with the user input module. Utilizing quick actions also includes detecting a selection of a parameter from the selectable parameters, and triggering an action based on the action command and the selected parameter, wherein the action is associated with a process for the agent workspace.