The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 12, 2024
Filed:
Jul. 19, 2021
Servicenow, Inc., Santa Clara, CA (US);
Vinay Mohan, Fremont, CA (US);
Scott Michael Rhodes, Torrance, CA (US);
Ravi Ambati, Dublin, CA (US);
Daniel Li-Shuan Wu, San Diego, CA (US);
Kristopfer P. Krueger, Escondido, CA (US);
Gaurav Goyal, San Jose, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
An indication from a live agent in a communication session with a user to invoke a specified automated agent interactive conversation flow is received. The communication session with the user is transitioned from the live agent to the specified automated agent interactive conversation flow. During the specified automated agent interactive conversation flow, the live agent retains control over the communication session. An indication of an interaction of the user with the specified automated agent interactive conversation flow is provided. The communication session with the user is returned back to the live agent.