Company Filing History:
1 out of 42 
1 out of 1 
1 out of 13 Years Active: 2012-2016
Title: Scott D Spera: Innovator in Customer Satisfaction Solutions
Introduction
Scott D Spera is an accomplished inventor based in Cincinnati, OH (US). He has made significant contributions to the field of customer service applications, focusing on enhancing customer satisfaction through innovative systems and methods. With a total of 3 patents to his name, Spera's work is recognized for its practical applications in improving customer experiences.
Latest Patents
One of Scott D Spera's latest patents is a system and method for improving tuning using user-provided satisfaction scores. This innovative approach provides a way to enhance customer satisfaction with a customer service application by identifying tuning opportunities based on customer satisfaction scores. The system compares various portions of the customer service application to satisfaction scores obtained from customer surveys. Through statistical analysis, it identifies which areas correlate with low customer satisfaction scores. A comprehensive report is generated, pinpointing these areas for potential tuning to improve overall customer satisfaction.
Career Highlights
Throughout his career, Scott D Spera has worked with notable companies, including Convergys CMG Utah Inc. and Convergys Customer Management Delaware LLC. His experience in these organizations has allowed him to develop and refine his innovative solutions in customer service applications.
Collaborations
Scott has collaborated with talented individuals such as Dhananjay Bansal and Nancy Gardner, contributing to the development of effective customer service strategies and solutions.
Conclusion
Scott D Spera's contributions to the field of customer service applications demonstrate his commitment to improving customer satisfaction through innovative solutions. His patents reflect a deep understanding of customer needs and a dedication to enhancing service quality.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.