Company Filing History:
Years Active: 2012-2014
Title: Innovations by Santosh Bijur
Introduction
Santosh Bijur is an accomplished inventor based in Allen, TX (US), known for his contributions to telecommunications technology. He holds a total of 4 patents, showcasing his innovative approach to solving complex problems in the industry.
Latest Patents
Among his latest patents is a method, computer program product, and apparatus for transferring a call and associated data from an IVR system to a live agent or other systems. This invention provides a seamless way for callers to connect with live agents, enhancing customer service experiences. Another significant patent is a method and system for multimedia contact routing, which involves processing task assignment requests and determining the best agent for the task based on their status and profile.
Career Highlights
Santosh Bijur is currently employed at Verizon Patent and Licensing Inc., where he continues to innovate and develop new technologies. His work focuses on improving communication systems and enhancing user experiences through advanced methodologies.
Collaborations
He has collaborated with notable colleagues, including Chandrashekar Srinivasa-Murthy and Achuta Rebala, contributing to various projects that push the boundaries of telecommunications.
Conclusion
Santosh Bijur's innovative work in telecommunications has led to significant advancements in call transfer and multimedia contact routing technologies. His contributions continue to shape the future of communication systems.