The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 10, 2012
Filed:
Mar. 30, 2007
Chandrashekar Srinivasa-murthy, Tampa, FL (US);
Achuta Rebala, Vishakapatnam, IN;
Vijayanand Arumugam, Wesley Chapel, FL (US);
Santosh Bijur, Allen, TX (US);
Chandrashekar Srinivasa-Murthy, Tampa, FL (US);
Achuta Rebala, Vishakapatnam, IN;
Vijayanand Arumugam, Wesley Chapel, FL (US);
Santosh Bijur, Allen, TX (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A method, computer program product, and an apparatus for transferring a telephone call and associated data from an IVR system to a live agent or other system are provided. An exemplary embodiment may include a voice portal of the IVR system requesting an access number for a live agent and sending data associated with the telephone call to a CTI system. The CTI system may request and receive a routing label from a router and then send the data associated with the telephone call and the request for an access number to a call center using the routing label provided by the router. The CTI system may receive the access number from the call center and send the access number back through the IVR system to an exchange carrier for transferring the caller to the call center.