Company Filing History:
Years Active: 2012-2014
Title: Achuta Rebala: Innovator in Call Transfer Technology
Introduction
Achuta Rebala is a notable inventor based in Vishakapatnam, India. He has made significant contributions to the field of telecommunications, particularly in the area of call transfer technology. With a total of 2 patents to his name, Rebala's work has the potential to enhance the efficiency of call handling systems.
Latest Patents
Rebala's latest patents include a method, computer program product, and apparatus for transferring a call and associated data from an IVR system to a live agent or other systems. This innovative approach involves a voice portal of the IVR system that requests an access number for a live agent while sending data associated with the telephone call to a CTI system. The CTI system then requests and receives a routing label from a router, subsequently sending the call data and access number request to a call center. Finally, the CTI system receives the access number from the call center and relays it back through the IVR system to an exchange carrier for transferring the caller to the call center.
Career Highlights
Achuta Rebala is currently employed at Verizon Patent and Licensing Inc., where he continues to develop and refine his innovative ideas. His work at Verizon has allowed him to focus on creating solutions that improve customer service and streamline communication processes.
Collaborations
Rebala has collaborated with notable colleagues such as Chandrashekar Srinivasa-Murthy and Vijayanand Arumugam. These partnerships have fostered a creative environment that encourages the development of cutting-edge technologies in telecommunications.
Conclusion
Achuta Rebala's contributions to call transfer technology exemplify the impact of innovation in enhancing communication systems. His patents reflect a commitment to improving user experience and operational efficiency in the telecommunications industry.