The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 10, 2013
Filed:
Dec. 18, 2006
Priyank Johri, Fort Worth, TX (US);
Nikhil Dhoble, Plano, TX (US);
Apurva J. Sheth, Plano, TX (US);
Dhivyapriya Venkatachalam, Hyderabad, IN;
Santosh Mohan Bijur, Allen, TX (US);
Priyank Johri, Fort Worth, TX (US);
Nikhil Dhoble, Plano, TX (US);
Apurva J. Sheth, Plano, TX (US);
DhivyaPriya Venkatachalam, Hyderabad, IN;
Santosh Mohan Bijur, Allen, TX (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A system and method may include processing a task assignment request comprising a task type corresponding to a task and querying a database based on the task assignment request and on the task type to identify an agent profile and agent status information for the identified agent profile, the agent profile comprising identification information to identify an agent workstation. The system and method may further include determining whether to generate assignment information for assigning the task to the agent workstation based on the agent status information.