Company Filing History:
Years Active: 2008
Title: The Innovative Contributions of Sally Cartwright
Introduction
Sally Cartwright is a notable inventor based in Westminster, CO (US). She has made significant contributions to the field of customer contact technology, holding 2 patents that showcase her innovative spirit and technical expertise.
Latest Patents
Her latest patents include the "Presence Awareness Agent," which is designed to enhance customer contact by collecting predetermined types of information regarding the contact and/or the contact center. This invention features an interface that presents service options to the contact and utilizes a mood detector to assess the customer's state of mind. Another significant patent is the "Topical Dynamic Chat," which focuses on managing multi-customer sessions. This invention allows a session monitor to connect multiple customers simultaneously to the same resource, facilitating either mandatory or optional participation in these sessions.
Career Highlights
Sally Cartwright is currently employed at Avaya Technology LLC, where she continues to develop innovative solutions in customer service technology. Her work has had a profound impact on how businesses interact with their customers, improving efficiency and customer satisfaction.
Collaborations
Throughout her career, Sally has collaborated with talented individuals such as David Gray Boyer and Susan K. Harkreader, contributing to a dynamic work environment that fosters creativity and innovation.
Conclusion
Sally Cartwright's contributions to customer contact technology through her patents and collaborative efforts highlight her as a leading figure in her field. Her work continues to influence the way businesses engage with their customers, paving the way for future innovations.