The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 19, 2008
Filed:
Mar. 15, 2002
David G. Boyer, Oceanport, NJ (US);
Sally Cartwright, Westminster, CO (US);
Susan K. Harkreader, Arvada, CO (US);
Thomas L. Hemm, Boulder, CO (US);
Joylee Kohler, Northglenn, CO (US);
Doree Duncan Seligmann, New York, NY (US);
David G. Boyer, Oceanport, NJ (US);
Sally Cartwright, Westminster, CO (US);
Susan K. Harkreader, Arvada, CO (US);
Thomas L. Hemm, Boulder, CO (US);
Joylee Kohler, Northglenn, CO (US);
Doree Duncan Seligmann, New York, NY (US);
Avaya Technology Corp., Basking Ridge, NJ (US);
Abstract
The present invention is directed to a customer contactin which a agent service functionto collect predetermined types of information regarding the contact and/or the contact centerand interface with the contact. The interface can include presenting service options to the contact. A mood detectorcan be used to collect information about the customer's state of mind.