The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 26, 2008
Filed:
Mar. 15, 2002
David G. Boyer, Oceanport, NJ (US);
Sally Cartwright, Westminster, CO (US);
Susan K. Harkreader, Arvada, CO (US);
Thomas L. Hemm, Boulder, CO (US);
Joylee Kohler, Northglenn, CO (US);
Doree Duncan Seligmann, New York, NY (US);
David G. Boyer, Oceanport, NJ (US);
Sally Cartwright, Westminster, CO (US);
Susan K. Harkreader, Arvada, CO (US);
Thomas L. Hemm, Boulder, CO (US);
Joylee Kohler, Northglenn, CO (US);
Doree Duncan Seligmann, New York, NY (US);
Avaya Technology Corp., Basking Ridge, NJ (US);
Abstract
The present invention is directed to a customer contactin which a session monitoridentifies and implements multi-customer sessions. A conferencing functionconnects the plurality of customers-simultaneously to the same resource and/or to each other. Participation in the sessions can be mandatory or optional. The sessions can be created continually or periodically, such as when the contact centeris in an session mode. The sessions can be closed or open to new customers after commencement.