This inventor holds 3 USPTO granted patents and 3 published patent applications. Top assignees: Genesys Cloud Services, Inc., Goldman Sachs Bank USA, as Successor Agent. Active years: 2025-2026.
Company Filing History:
2 out of 59 
1 out of 7 Years Active: 2025-2026
Title: Rotem Maoz: Innovator in Contact Center Technologies
Introduction
Rotem Maoz is a prominent inventor based in Tel Aviv, Israel. He has made significant contributions to the field of contact center technologies, holding a total of 3 patents. His innovative methods focus on enhancing the efficiency and effectiveness of communication within contact centers.
Latest Patents
Maoz's latest patents include "Methods and systems for enhanced searching of conversation data and related analytics in a contact center." This patent outlines a method for generating insights from conversation data derived from interactions, which are then stored in an index. The process involves determining an insight type, gathering relevant inputs, and utilizing a large language model (LLM) to generate output text that answers specific questions. The output text is transformed into vector embeddings that represent its semantic meaning, allowing for improved data analysis.
Another notable patent is "Inverse text normalization of contact center communications." This method involves performing named entity recognition on text from contact center communications to identify entities. It normalizes these entities using weighted finite-state transducers and employs a large language model when necessary, ensuring accurate communication processing.
Career Highlights
Throughout his career, Rotem Maoz has worked with notable companies, including Goldman Sachs Bank USA, where he served as Successor Agent, and Genesys Cloud Services, Inc. His experience in these organizations has contributed to his expertise in developing innovative solutions for contact centers.
Collaborations
Maoz has collaborated with talented individuals such as Avraham Faizakof and Lev Haikin. These partnerships have fostered a creative environment that has led to the development of groundbreaking technologies in the field.
Conclusion
Rotem Maoz is a distinguished inventor whose work in contact center technologies has paved the way for enhanced communication and analytics. His patents reflect a deep understanding of the challenges faced in this industry and offer innovative solutions to improve operational efficiency.