The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 08, 2025
Filed:
Dec. 23, 2022
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Avraham Faizakof, Tel Aviv, IL;
Lev Haikin, Tel Aviv, IL;
Rotem Maoz, Tel Aviv, IL;
Eyal Orbach, Tel Aviv, IL;
Nelly David, Tel Aviv, IL;
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Abstract
A method for inverse text normalization of contact center communications according to an embodiment includes performing named entity recognition on text from a contact center communication to identify one or more entities in the text, normalizing each of the identified one or more entities in the text using weighted finite-state transducers, and normalizing at least one entity identified in the text using a large language model in response to determining that the at least one entity identified in the text was unable to be normalized using the weighted finite-state transducers.