Location History:
- Santa Cruz, CA (US) (2004 - 2005)
- Barcelona, ES (2009)
- Fort Collins, CO (US) (2002 - 2013)
- Sant Cugat des Valles, ES (2009 - 2014)
Company Filing History:
9 out of 27,412 
2 out of 9,638 
1 out of 89 Years Active: 2002-2014
Title: The Innovative Mind of Roland John Burns
Introduction
Roland John Burns, an accomplished inventor based in Sant Cugat des Valles, Spain, has made significant contributions to the field with a portfolio of 12 patents. His inventive spirit and technical expertise have facilitated advancements in dialogue management and operator selection systems within call handling technologies.
Latest Patents
Two of Roland's latest patents showcase his ingenuity. The first, titled "System and method for dialog management within a call handling system," focuses on enhancing communication efficiency between operators and contacts. This system monitors dialogues, generating confidence scores through acoustical analysis and keyword analysis, which are then combined to guide rule-based responses.
The second patent, "System and method for language variation guided operator selection," outlines a method for optimizing operator assignment based on language proficiency. It involves identifying the language variation spoken by a contact, assessing operator skill levels, and strategically selecting the best-suited operator for effective communication.
Career Highlights
Roland has garnered experience working with prominent companies such as Hewlett-Packard Development Company, L.P., and Hewlett-Packard Company. His tenure at these organizations allowed him to refine his expertise in developing innovative solutions in the evolving tech landscape.
Collaborations
Throughout his career, Roland has collaborated with renowned professionals, including Steven J. Simske and Sherif Yacoub. These partnerships have enriched his work and contributed to the successful development of his patented technologies.
Conclusion
Roland John Burns exemplifies the spirit of innovation in his field. His impactful patents not only showcase his technical prowess but also his dedication to improving communication systems. As he continues to push the boundaries of technology, his work will undoubtedly influence future advancements in the realm of call handling and beyond.