The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 21, 2013
Filed:
Jan. 30, 2004
Xiaofan Lin, San Jose, CA (US);
Steven J. Simske, Fort Collins, CO (US);
Sherif Yacoub, Sant Cugat del Valles, ES;
Roland John Burns, Sant Cugat des Valles, ES;
Xiaofan Lin, San Jose, CA (US);
Steven J. Simske, Fort Collins, CO (US);
Sherif Yacoub, Sant Cugat del Valles, ES;
Roland John Burns, Sant Cugat des Valles, ES;
Hewlett-Packard Development Company, L.P., Houston, TX (US);
Abstract
A system and method for language variation guided operator selection is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; identifying a language variation spoken by the contact; determining a skill level with respect to the language variation for each operator within a set of operators; selecting an operator whose skill level in the language variation is above a predetermined value; and transferring the dialog with the contact to the operator. The system discloses means and embodiments for implementing the method.