Hewlett-Packard Development Company, L.p.

Hewlett-Packard Company

Hewlett-Packard Development, L.p.

Roland John Burns

Steven J Simske

David Douglas Bohn

Sherif Yacoub

Paolo Faraboschi

Xiaofan Lin

Robert Gregory Gann

Andrew Mackenzie

Emiliano Bartolome

Manuel Gonzalez

Lluis Abello

Andreu Gonzalez

Virginia Palacios

Thomas Kieninger

Stefan Klink

Johan Jeansson

Dialog management within a call handling system includes monitoring a dialog between a contact and an operator. A first dialog attribute confidence score is generated based on an acoustical analysis of the dialog, and a second dialog attribute confidence score is generated based on a keyword analysis of the dialog. The first and second dialog attribute scores are combined, and a rule is effected in response to a value of the combined dialog attribute score.

System and method for dialog management within a call handling system

A system and method for language variation guided operator selection is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; identifying a language variation spoken by the contact; determining a skill level with respect to the language variation for each operator within a set of operators; selecting an operator whose skill level in the language variation is above a predetermined value; and transferring the dialog with the contact to the operator. The system discloses means and embodiments for implementing the method.

System and method for language variation guided operator selection

Systems, methods and techniques are provided in which pens capable of capturing and transmitting information representative marks made by them, e.g., wireless-enabled digital pens, are used. In one representative implementation, notes taken during a meeting automatically are wirelessly transferred (i.e., copied and/or moved) among devices used by the participants, thereby providing for automatic sharing of notes among the meeting participants.

System and method for sharing notes

An optimal resolution imaging system comprises a resolution engine adapted to apply at least one resolution rule to at least one zone of an object to determine an optimal reduced resolution setting for the at least one zone while maintaining a predetermined quality level for the at least one zone.

Optimal resolution imaging system and method

A method and apparatus for producing a document having human-readable content and a position identifying encoding pattern. A printer places text or other content onto a substrate, such as paper, and a filter material application system applies transparent filter material to at least a portion of that content to only modify the reflectivity of the content at a predetermined wavelength. Because the reflectivity of the position identifying encoding pattern remains unchanged, it is distinguishable from the content and can be read at the predetermined wavelength. The position identifying pattern can take a number of forms including a number of dots printed at predetermined positions on the substrate on an imaginary grid.

Products with data-encoding pattern

A producthas a position identifying patternon it, the pattern comprising first and second positional componentsarranged to identify first and second positional coordinates x, y by means of their reflectivity at different respective wavelengths. Each componenthas a reflectivity at its respective wavelength that varies with position on the productso that its reflectivity at a point is indicative of the position of that point, the pattern further comprising reference markingsarranged to identify a fixed point in the scale of reflectivity of at least one of the positional components.

Position identification pattern

A method for classifying regions defined within a digital image includes defining a tessellated set of regions from a plurality of regions identified by a plurality of segmented versions of the digital image and then classifying each tessellated region according to a likelihood that the tessellated region contains text.

Classifying regions defined within a digital image

A system and method are disclosed which provide a look-down digital imaging device capable of capturing relatively high resolution digital images (e.g., comparable to traditional flatbed scanners). A preferred embodiment provides a look-down digital imaging device comprising a linear sensor for imaging a raster line of an original image placed substantially below the look-down digital imaging device, and a lens for focusing reflected light from the original to such linear sensor. The linear sensor functions much as in traditional flatbed scanners in that it captures a single, congruent digital image of a scanned original. Most preferably, the linear sensor is a high resolution sensor that enables a digital image to be captured having resolution comparable to that of traditional flatbed scanners. For instance, the linear sensor preferably enables capture of a digital image having a resolution no less than approximately 300 dpi. As a result, such linear sensor most preferably captures a digital image having sufficient resolution to permit optical character recognition operations to be performed on such captured image. In a most preferred embodiment, the look-down digital imaging device further comprises a digital video camera for capturing video data of a target scan area. Such video data may be fed in substantially real-time to a display (either included within the look-down digital imaging device or included on a device to which the look-down digital imaging device is coupled), which may aid a user in properly aligning an original within the target scan area.

Method and system for scanning an image using a look-down linear array scanner

Media is transported to an imaging region using a vacuum feeder. A vacuum head is positioned onto the media and a vacuum is applied to the vacuum head to hold the media against the vacuum head. The vacuum head is then relocated to the imaging region carrying with it the media. In one embodiment, the vacuum head holds the media slightly above the surface of the imaging region. After the media is imaged, the vacuum head moves the media to an output region. In the output region the vacuum is removed from the vacuum head allowing the media to detach from the vacuum head and remain in the output region. In another embodiment, the vacuum is removed from the vacuum head allowing the media to detach from the vacuum head and remain in the imaging region. A second vacuum head is positioned in the imaging region onto the media and a vacuum is applied to the second vacuum head to hold the media against the second vacuum head. The second vacuum head is then relocated to the output region carrying with it the media. The second vacuum head moves the media to an output region. In the output region the vacuum is removed from the second vacuum head allowing the media to detach from the second vacuum head and remain in the output region.

Vacuum feeder for imaging device

The present invention is directed to a method and an apparatus for performing document analysis. The apparatus of the present invention comprises logic configured to recognize and label structures in a document that are both common to multiple types of documents and that are unique to the particular type of document being analyzed. The logic preferably is a computer that receives the output of an optical character recognition (OCR) system and then analyzes the output in accordance with a document structure analysis routine. For structures that are common to multiple types of documents, various types of tests may be performed by the document structure analysis routine to recognize and label the common types of structures. In order to recongize structures that are unique to the particular type of document being analyzed, the document structure analysis routine utilizes a rule base that is adapted to the particular application domain associated with the document. The rule base comprises a plurality of rules for testing structures in the document in order to recognize unique, or application-domain-dependent, structures. These structures are also labeled. All of the labeled structures are assigned a likelihood indicator that is associated with a particular label. The likelihood indicator indicates the likelihood that the label associated with it is correct. The labels and the associated likelihood indicators may then be used to correctly identify the application-domain-dependent structures in the document.

Method and apparatus for performing document structure analysis

A mounting system for a two-dimensional scanner may comprise a base and a platen mounted to the base. A multi-axis scanner support apparatus mounted to the base is sized to receive the two-dimensional scanner. The multi-axis scanner support apparatus allows the two-dimensional scanner to be moved between a first position wherein the two-dimensional scanner receives image light from an object positioned on the platen and a second position wherein the two-dimensional scanner receives image light from an object not positioned on the platen.

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Sant Cugat des Valles, Spain

Roland John Burns