This inventor holds 4 USPTO granted patents, plus 1 CIPO patent. Top assignee: Accenture Global Services Gmbh. Active years: 2011-2018.
Company Filing History:
Years Active: 2011-2018
Title: The Innovations of Robert Wayne Honts
Introduction
Robert Wayne Honts is a notable inventor based in Austin, TX (US). He has made significant contributions to the field of technology, particularly in connection routing systems. With a total of 4 patents to his name, Honts continues to innovate and improve systems that enhance customer service experiences.
Latest Patents
One of Honts' latest patents is a connection routing system designed for contact centers. This system intelligently determines whether a connection from a customer terminal is a repeat or first-time connection. If it is a repeat connection, the system routes it to the originating agent terminal, provided that the agent is verified as employed, logged in, and available. Conversely, if the connection is a first-time interaction, it is directed to the best available agent terminal. This innovative approach streamlines the customer service process and improves efficiency.
Career Highlights
Honts is currently employed at Accenture Global Services GmbH, where he applies his expertise in developing advanced technological solutions. His work focuses on enhancing communication systems and improving customer interactions through innovative routing methods.
Collaborations
Throughout his career, Honts has collaborated with talented professionals, including Anuj Bhalla and Terry Lynn Walls. These partnerships have contributed to the successful development of his patented technologies.
Conclusion
Robert Wayne Honts is a distinguished inventor whose work in connection routing systems has made a significant impact on customer service technology. His innovative solutions continue to shape the industry and improve user experiences.