The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 15, 2011
Filed:
Mar. 03, 2009
Robert W. Honts, Austin, TX (US);
Robert E. Wollan, St. Paul, MN (US);
Allen J. Delattre, Wilton, CT (US);
Daniel G. Andrews, Irving, TX (US);
John J. Murray, Ii, Alpharetta, GA (US);
Stephanie D. Sadowski, Charlotte, NC (US);
Charles J. Forsythe, Florham Park, NJ (US);
Robert W. Honts, Austin, TX (US);
Robert E. Wollan, St. Paul, MN (US);
Allen J. Delattre, Wilton, CT (US);
Daniel G. Andrews, Irving, TX (US);
John J. Murray, II, Alpharetta, GA (US);
Stephanie D. Sadowski, Charlotte, NC (US);
Charles J. Forsythe, Florham Park, NJ (US);
Accenture Global Services Limited, Dublin, IE;
Abstract
A digital footprint driven multi-channel integrated support system assists a user in managing electronic components based on his or her digital footprint. The digital footprint driven multi-channel integrated support system delivers a dramatically improved 'digital home support' experience across multiple support channels (e.g., 'on-the-box', web, IVR, agent voice, agent chat, agent email, and more). The digital footprint driven multi-channel integrated support system generates, displays, and uses a ‘digital footprint’ of the components within the home, such as computer hardware/software, computer peripherals, audio/visual equipment, gaming hardware/software, home security hardware/software, or other electronic components.