This inventor holds 4 USPTO granted patents, plus 3 CIPO patents. Top assignees: Accenture Global Services Gmbh, Anderson Consulting. Active years: 1998-2012.
Company Filing History:
Years Active: 1998-2012
Title: The Innovations of Robert E Wollan
Introduction
Robert E Wollan is a notable inventor based in Saint Paul, MN (US). He has made significant contributions to the field of customer relationship management through his innovative patents. With a total of 4 patents, Wollan has focused on enhancing customer interactions using technology.
Latest Patents
Wollan's latest patents include a methodology for enhancing insight-driven customer interactions with an optimizing engine. This approach involves a comprehensive customer relationship management (CRM) strategy that includes evaluating customer strategies, identifying customer segments, forming interaction strategies, defining experiences, applying interactions, and monitoring results. A computer aid is designed to guide users through these steps, while a modular, vendor-independent, centralized, rules-based engine processes to deliver tailored customer experiences.
Career Highlights
Throughout his career, Wollan has worked with prominent companies such as Accenture Global Services GmbH and Anderson Consulting. His experience in these organizations has contributed to his expertise in developing innovative solutions for customer engagement.
Collaborations
Wollan has collaborated with notable professionals in his field, including Kevin N Quiring and Tore Berg. These partnerships have likely influenced his work and contributed to his success as an inventor.
Conclusion
Robert E Wollan's contributions to customer relationship management through his innovative patents demonstrate his commitment to enhancing customer interactions. His work continues to influence the industry and improve the way businesses engage with their customers.