The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 24, 2012
Filed:
Mar. 26, 2004
Robert E. Wollan, St. Paul, MN (US);
Tore Berg, Denver, CO (US);
Vincent U. Dell'anno, Monument, CO (US);
Julio J. Hernandez, Atlanta, GA (US);
Alyse S. Kornfeld, New York, NY (US);
Steven L. Lew, Newton, MA (US);
Dawn E. Palmer, Danville, CA (US);
Kevin N. Quiring, Minneapolis, MN (US);
David A. Shapiro, Minneapolis, MN (US);
David Slaw, Nodlesville, IN (US);
Sajid Usman, Leominster, MA (US);
Rodney B. Whitsett, Thousand Oaks, CA (US);
Robert E. Wollan, St. Paul, MN (US);
Tore Berg, Denver, CO (US);
Vincent U. Dell'Anno, Monument, CO (US);
Julio J. Hernandez, Atlanta, GA (US);
Alyse S. Kornfeld, New York, NY (US);
Steven L. Lew, Newton, MA (US);
Dawn E. Palmer, Danville, CA (US);
Kevin N. Quiring, Minneapolis, MN (US);
David A. Shapiro, Minneapolis, MN (US);
David Slaw, Nodlesville, IN (US);
Sajid Usman, Leominster, MA (US);
Rodney B. Whitsett, Thousand Oaks, CA (US);
Accenture Global Services Limited, Dublin, IE;
Abstract
Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management ('CRM') methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a series of experiences based on the strategy; (5) applying those interactions with customers during interactions; and (6) monitoring the results of the customer interactions. A computer aid may preferably guide a user through some of these steps. A modular, vendor-independent, centralized, rules-based engine may perform processing to deliver tailored customer experiences, relying on values for prioritized experiences identified through use of the computer aid.