The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 14, 2014
Filed:
Mar. 30, 2012
Anuj Bhalla, Lake Hopatcong, NJ (US);
Vukieali Amonju, Houston, TX (US);
Terry Lynn Walls, Duluth, GA (US);
Robert Wayne Honts, Austin, TX (US);
Matthew Dean Logering, Bloomington, MN (US);
Anuj Bhalla, Lake Hopatcong, NJ (US);
Vukieali Amonju, Houston, TX (US);
Terry Lynn Walls, Duluth, GA (US);
Robert Wayne Honts, Austin, TX (US);
Matthew Dean Logering, Bloomington, MN (US);
Accenture Global Services Limited, Dublin, IE;
Abstract
A churn analysis system helps a business analyze, predict, and reduce customer churn. The system analyzes customer experiences by using an insightful block level approach to correlate customer experience with customer churn. Through the block level approach, the system is able to more accurately predict and effectively reduce future customer churn. As a result, businesses are able to reduce customer acquisition costs and improve customer retention rates.