Company Filing History:
Years Active: 2014-2018
Title: **Anuj Bhalla: Innovator in Contact Center Solutions and Predictive Networking**
Introduction
Anuj Bhalla, an accomplished inventor based in Lake Hopatcong, NJ, has made significant contributions to the fields of contact center technologies and network performance analytics. With a total of four patents to his name, Bhalla is recognized for his innovative approaches that enhance efficiency and reliability in modern communication systems.
Latest Patents
Two of Bhalla's latest patents showcase his inventive prowess. The first, a **Connection Routing System**, streamlines the way connections are handled in contact centers. By identifying whether a customer is making a repeat or first-time connection, the system intelligently routes repeat calls back to their originating agents if those agents are available, while first-time connections are directed to the best available agent. This innovation not only optimizes operational efficiency but also enhances customer satisfaction by reducing wait times.
The second patent, a **Network Node Failure Predictive System**, is a sophisticated solution for anticipating network failures. This system utilizes extracted performance metrics from various data sources to define fail conditions for network nodes. By training multiple predictive models based on these metrics, Bhalla's system can accurately predict potential failures, enabling proactive maintenance and minimizing downtime.
Career Highlights
Anuj Bhalla is currently employed at Accenture Global Services GmbH, a reputable company known for its leading-edge solutions in technology and consulting. His role allows him to leverage his inventive skills in developing advanced systems that cater to a wide array of client needs across various sectors.
Collaborations
Throughout his career, Bhalla has had the privilege of working alongside talented colleagues, including Terry Lynn Walls and Robert Wayne Honts. This collaborative environment has fostered the sharing of ideas and innovations, further enhancing the impact of his contributions within the industry.
Conclusion
Anuj Bhalla stands out as a prominent inventor dedicated to the improvement of technology in communication and network management. His remarkable patents not only reflect his ingenuity but also contribute to the evolving landscape of contact centers and predictive technology. As his career progresses, Bhalla is likely to continue shaping the future of innovation in these critical areas.