Company Filing History:
Years Active: 2011-2017
Title: Innovations by Robert Troy Surdick
Introduction
Robert Troy Surdick is an accomplished inventor based in Mableton, Georgia. He holds three patents that showcase his expertise in audio data processing and call analysis. His innovative contributions have significantly impacted the fields of evaluation systems and speech intelligence.
Latest Patents
One of Surdick's latest patents is the "Agent Evaluation System." This method involves determining evaluation information using audio data. It includes receiving a specification of an evaluation form with multiple questions, where each question has several possible answers. The system processes audio data to automatically determine the first answer for a question based on constraints associated with the audio input. If the audio data meets the specified constraints, the answer is stored in the evaluation form.
Another notable patent is the "Enterprise Speech Intelligence Analysis." This method accepts a caller identifier parameter and a target value for call series parameters. It identifies calls associated with the caller identifier from a call center database. The system analyzes these calls to determine the value of the call series parameters and compares it with the target value. Based on the comparison results, the identified calls are defined as a call series.
Career Highlights
Surdick is currently employed at Nexidia Inc., where he applies his innovative skills to develop advanced solutions in speech analytics. His work has contributed to enhancing the efficiency and effectiveness of call center operations.
Collaborations
Some of his notable coworkers include Christopher J. Jeffs and Marsal Gavalda. Their collaboration has likely fostered an environment of innovation and creativity within the company.
Conclusion
Robert Troy Surdick's contributions to the fields of audio data processing and speech intelligence are noteworthy. His patents reflect a commitment to innovation and excellence in technology.