The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 01, 2011
Filed:
Jun. 24, 2009
Christopher J. Jeffs, Roswell, GA (US);
Marsal Gavalda, Sandy Springs, GA (US);
Philip Kyle Pledger, John Creek, GA (US);
Robert Troy Surdick, Mableton, GA (US);
Christopher J. Jeffs, Roswell, GA (US);
Marsal Gavalda, Sandy Springs, GA (US);
Philip Kyle Pledger, John Creek, GA (US);
Robert Troy Surdick, Mableton, GA (US);
Nexidia Inc., Atlanta, GA (US);
Abstract
Some general aspects of the invention relate to systems and methods of processing data, for example, to improve customer interactions. One aspect, in particular, relates to a computer-implemented method that includes accepting user input for analysis of a database having media data and metadata. The media data includes a group of audio recordings and the metadata includes descriptive information of the group of audio recordings. A representation of a set of call series is formed based on user input, and processed to generate an analysis report. A visual representation of the analysis report is formed for presentation to a user.