The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 23, 2013
Filed:
Jun. 24, 2010
Christopher J. Jeffs, Roswell, GA (US);
Marsal Gavalda, Sandy Springs, GA (US);
Philip Kyle Pledger, Johns Creek, GA (US);
Robert Troy Surdick, Mableton, GA (US);
Christopher J. Jeffs, Roswell, GA (US);
Marsal Gavalda, Sandy Springs, GA (US);
Philip Kyle Pledger, Johns Creek, GA (US);
Robert Troy Surdick, Mableton, GA (US);
Nexidia Inc., Atlanta, GA (US);
Abstract
A method includes accepting, via an input interface, a caller identifier parameter and a target value of at least one call series parameter; identifying, using a data processor, a plurality of calls each associated with the caller identifier parameter from amongst a set of calls stored in a call center database; analyzing, using the data processor, the identified plurality of calls to determine a value of the at least one call series parameter for the identified plurality of calls; comparing, using the data processor, the determined value of the at least one call series parameter with the target value of the at least one call series parameter; and defining, using the data processor, the identified plurality of calls as a call series based at least in part on results of the comparing.