Robert Doyle

Title: The Innovations of Robert Doyle

Introduction

Robert Doyle is an accomplished inventor based in Newbury Park, CA (US). He has made significant contributions to the field of call routing technology, holding a total of 2 patents. His work focuses on improving the efficiency of automatic call distributors through innovative methods.

Latest Patents

Doyle's latest patents include "Dynamic Skill-Based Call Routing" and "Skill-Based Call Routing." The "Dynamic Skill-Based Call Routing" patent describes a method and apparatus for assigning agents of an automatic call distributor to incoming calls of various types. This method involves determining a target occupancy matrix for each agent and processing calls based on the relative difference between actual and target occupancy. The "Skill-Based Call Routing" patent outlines a method for assigning agents to incoming calls based on their skill levels and required qualifications. This approach ensures that calls are delivered to the most suitable agents while monitoring call loading and adjusting the number of agents as needed.

Career Highlights

Throughout his career, Robert Doyle has worked with notable companies such as Rockwell Electronic Commerce Corporation and Rockwell Electronic Commerce Technologies, LLC. His experience in these organizations has allowed him to develop and refine his innovative ideas in call routing technology.

Collaborations

Doyle has collaborated with several professionals in his field, including Kurt E. Sunderman and Laird C. Williams. These partnerships have contributed to the advancement of his inventions and the successful implementation of his patented technologies.

Conclusion

Robert Doyle's contributions to call routing technology demonstrate his innovative spirit and commitment to improving communication systems. His patents reflect a deep understanding of the complexities involved in automatic call distribution, making him a notable figure in the field.