Location History:
- San Mateo, CA (US) (2016)
- Palo Alto, CA (US) (2017)
Company Filing History:
Years Active: 2016-2017
Title: Rei Kasai: Innovator in Predictive Algorithms and Customer Relationship Management
Introduction
Rei Kasai is a notable inventor based in Palo Alto, CA, who has made significant contributions to the fields of predictive algorithms and customer relationship management. With a total of 2 patents, his work focuses on enhancing the efficiency of support ticket systems and improving customer interactions through innovative technology.
Latest Patents
One of Rei Kasai's latest patents is titled "Predicting the severity of an active support ticket." This invention describes an issue tracking system that can predict the likelihood of an outcome of interest occurring during the lifecycle of an active support ticket. The system generates a severity index score based on a predictive algorithm applied to the attributes of the active support ticket. The algorithm's configuration depends on previously completed support tickets, allowing for a more accurate prediction of ticket severity.
Another significant patent is "Systems and methods for customer relationship management." This invention involves accessing social media messages and selecting similar messages from a database based on various factors such as author, product, or keywords. The system displays these similar messages in a recommendation list and also selects relevant knowledgebase articles to assist users, enhancing the overall customer experience.
Career Highlights
Rei Kasai is currently employed at SAP SE, where he continues to develop innovative solutions that address complex challenges in customer support and relationship management. His work at SAP SE has positioned him as a key player in the advancement of technology in these areas.
Collaborations
Rei collaborates with talented individuals such as Prerna Makanawala and Terence Chesire, contributing to a dynamic work environment that fosters innovation and creativity.
Conclusion
Rei Kasai's contributions to predictive algorithms and customer relationship management demonstrate his commitment to improving technology in these fields. His innovative patents reflect a deep understanding of user needs and the potential of technology to enhance customer interactions.