The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 05, 2016
Filed:
Dec. 12, 2012
Prerna Makanawala, Mountain View, CA (US);
Claus Wallacher, Belmont, CA (US);
Janani Bhuvaneswari Sundar, Mountain View, CA (US);
Jaideep Godara, Fremont, CA (US);
Rei Kasai, San Mateo, CA (US);
Terence Chesire, Foster City, CA (US);
Venkitesh Subramanian, Cupertino, CA (US);
Jothish Karunakaran, Sunnyvale, CA (US);
Krithika Manohar, Sunnyvale, CA (US);
Prerna Makanawala, Mountain View, CA (US);
Claus Wallacher, Belmont, CA (US);
Janani Bhuvaneswari Sundar, Mountain View, CA (US);
Jaideep Godara, Fremont, CA (US);
Rei Kasai, San Mateo, CA (US);
Terence Chesire, Foster City, CA (US);
Venkitesh Subramanian, Cupertino, CA (US);
Jothish Karunakaran, Sunnyvale, CA (US);
Krithika Manohar, Sunnyvale, CA (US);
SAP SE, Walldorf, DE;
Abstract
According to various embodiments, a social media message posted on a social media system is accessed. One or more similar messages determined to be similar to the social media message may be selected from a database of previously posted messages, based on, for example, an author, product, problem, keyword, etc., identified in the social media message. The similar messages may be displayed in a similar message recommendation list of a user interface. One or more relevant knowledgebase articles determined to be relevant to the social media message may be selected from a knowledgebase repository, based on, for example, a product, problem, keyword, etc., identified in the social media message. The relevant knowledgebase articles may be displayed in a knowledgebase article list of a user interface.