Jothish Karunakaran

Title: Jothish Karunakaran: Innovator in Customer Relationship Management

Jothish Karunakaran is a notable inventor based in Sunnyvale, CA. He has made significant contributions to the field of customer relationship management through his innovative patent.

Latest Patents

Jothish holds a patent for "Systems and methods for customer relationship management." This invention involves accessing a social media message posted on a social media system. It allows for the selection of similar messages from a database of previously posted messages based on various criteria such as author, product, problem, or keyword identified in the original message. The similar messages are then displayed in a recommendation list within a user interface. Additionally, relevant knowledgebase articles are selected from a repository and displayed in a knowledgebase article list, enhancing the user experience.

Career Highlights

Jothish is currently employed at SAP SE, where he continues to develop innovative solutions in the realm of customer relationship management. His work has been instrumental in improving how businesses interact with their customers through social media platforms.

Collaborations

Some of his coworkers include Prerna Makanawala and Claus Wallacher, who contribute to the collaborative environment at SAP SE.

Conclusion

Jothish Karunakaran's contributions to customer relationship management through his patent demonstrate his commitment to innovation in the field. His work continues to influence how businesses engage with customers in the digital age.