Sap Se

Jothish Karunakaran

Prerna Makanawala

Venkitesh Subramanian

Rei Kasai

Terence Chesire

Claus Wallacher

Krithika Manohar

Janani Bhuvaneswari Sundar

Jaideep Godara

According to various embodiments, a social media message posted on a social media system is accessed. One or more similar messages determined to be similar to the social media message may be selected from a database of previously posted messages, based on, for example, an author, product, problem, keyword, etc., identified in the social media message. The similar messages may be displayed in a similar message recommendation list of a user interface. One or more relevant knowledgebase articles determined to be relevant to the social media message may be selected from a knowledgebase repository, based on, for example, a product, problem, keyword, etc., identified in the social media message. The relevant knowledgebase articles may be displayed in a knowledgebase article list of a user interface.

Systems and methods for customer relationship management

Growing community of inventors

Sunnyvale, CA, United States of America

Jothish Karunakaran