The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 10, 2017
Filed:
Sep. 19, 2014
Gabriele Bodda, Palo Alto, CA (US);
Ryan Currier, Palo Alto, CA (US);
Venkitesh Subramanian, Palo Alto, CA (US);
Prerna Makanawala, Mountain View, CA (US);
Rei Kasai, Palo Alto, CA (US);
Devasena Rajamohan, Palo Alto, CA (US);
Amith Manoharan Chithambaram, Palo Alto, CA (US);
Terence Chesire, Palo Alto, CA (US);
Kiran Karadi, Palo Alto, CA (US);
Gabriele Bodda, Palo Alto, CA (US);
Ryan Currier, Palo Alto, CA (US);
Venkitesh Subramanian, Palo Alto, CA (US);
Prerna Makanawala, Mountain View, CA (US);
Rei Kasai, Palo Alto, CA (US);
Devasena Rajamohan, Palo Alto, CA (US);
Amith Manoharan Chithambaram, Palo Alto, CA (US);
Terence Chesire, Palo Alto, CA (US);
Kiran Karadi, Palo Alto, CA (US);
SAP SE, Walldorf, DE;
Abstract
An issue tracking system capable of predicting the likelihood that an outcome of interest will occur during the lifecycle of an active support ticket. The likelihood can be represented as a severity index score. The issue tracking system can apply a predictive algorithm on attributes of the active support ticket to generate the severity index score. The predictive algorithm to use can depend on the outcome of interest while the correlation factors used to configure the predictive algorithm can depend on support tickets that have already been completed.