Company Filing History:
Years Active: 2024-2025
Title: Qiumin Dong: Innovator in Contact Center Technology
Introduction
Qiumin Dong is a notable inventor based in Suzhou, China. He has made significant contributions to the field of contact center technology, holding a total of 3 patents. His work focuses on improving the efficiency and effectiveness of contact center operations through innovative modeling techniques.
Latest Patents
One of Qiumin Dong's latest patents is titled "Training modeling engines to predict contact center agent demand." This invention involves a contact center server that obtains historical data to train multiple modeling engines. These engines generate agent demand data, which represents the number of agents required at any given time. The server also trains a combination engine to optimize the performance of these modeling engines, ultimately providing valuable outputs for contact center management.
Another significant patent is the "Multi-agent search client." This invention describes a method where a search agent application receives a query and determines which agents will execute portions of that query. The application then coordinates the execution steps and generates responses, enhancing the efficiency of information retrieval in complex search scenarios.
Career Highlights
Qiumin Dong has worked with prominent companies such as Zoom Communications, Inc. and Zoom Video Communications, Inc. His experience in these organizations has allowed him to apply his innovative ideas in real-world applications, contributing to advancements in communication technology.
Collaborations
Throughout his career, Qiumin has collaborated with talented individuals, including Lin Han and Chen Li. These partnerships have fostered a creative environment that has led to the development of groundbreaking technologies.
Conclusion
Qiumin Dong is a distinguished inventor whose work in contact center technology has made a significant impact on the industry. His innovative patents and collaborations reflect his commitment to enhancing operational efficiency in communication systems.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.