The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 02, 2025
Filed:
Apr. 30, 2023
Zoom Communications, Inc., San Jose, CA (US);
Qiumin Dong, SuZhou, CN;
Periyaven Naiken Gopalla, Burlingame, CA (US);
Tao Huang, Hangzhou, CN;
Wei Ji, San Jose, CA (US);
Nicholas Troy Johnson, Argyle, TX (US);
Eunkyung Kim, Glendale, CA (US);
Bilung Lee, Los Angeles, CA (US);
Vijay Venkataswamy Parthasarathy, San Jose, CA (US);
Amarakota Madhu Vamsi, Andhra Pradesh, IN;
Zoom Communications, Inc., San Jose, CA (US);
Abstract
A contact center server obtains historical contact center data of a contact center by tracking contact center conditions. The contact center server trains, based on the historical contact center data, multiple modeling engines to generate agent demand data representing a number of agents working at a given time. The contact center server trains, based on the historical center contact center data and performance data of the multiple modeling engines, a combination engine to generate a combination of one or more modeling engines from the multiple modeling engines. The contact center server provides an output representing the trained combination engine and the multiple modeling engines.