Nicholas Troy Johnson

Title: Innovations by Nicholas Troy Johnson

Introduction

Nicholas Troy Johnson is an accomplished inventor based in Argyle, TX (US). He has made significant contributions to the field of contact center technology. His innovative approach focuses on improving the efficiency of contact center operations through advanced modeling techniques.

Latest Patents

Nicholas holds a patent for "Training modeling engines to predict contact center agent demand." This invention involves a contact center server that obtains historical data by tracking various contact center conditions. The server trains multiple modeling engines based on this historical data to generate agent demand data, which represents the number of agents required at any given time. Additionally, the server creates a combination engine that integrates the performance data of these modeling engines to enhance accuracy. The output includes both the trained combination engine and the multiple modeling engines.

Career Highlights

Nicholas is currently employed at Zoom Communications, Inc., where he applies his expertise in developing innovative solutions for contact centers. His work has been instrumental in optimizing agent performance and improving overall service delivery.

Collaborations

Some of his notable coworkers include Qiumin Dong and Periyaven Naiken Gopalla. Their collaborative efforts contribute to the advancement of technology within the company.

Conclusion

Nicholas Troy Johnson's innovative work in contact center technology exemplifies the impact of effective modeling on operational efficiency. His contributions continue to shape the future of contact center management.