Philip Andrew Flocken

Title: The Innovative Contributions of Philip Andrew Flocken

Introduction

Philip Andrew Flocken is a notable inventor based in Denver, Colorado. He has made significant contributions to the field of technology, particularly in the area of information collection and customer support systems. With a total of 7 patents to his name, Flocken's work has had a meaningful impact on how information is gathered and managed in various systems.

Latest Patents

Flocken's latest patents include innovative techniques for collecting information at remote sites. One embodiment of his invention involves a support engineer creating an XML (Extensible Markup Language) file that contains collection instructions. This file is sent to the customer, who posts it to a collection system. The system then executes the collection instructions and generates the desired information, which is transferred back to the vendor's site. Another significant patent focuses on a computer support network with a customer portal that allows users to monitor the status of incident handling by the vendor's computer service system. This feature enables customers to alter the status of fault incidents while they are being addressed.

Career Highlights

Flocken is currently employed at Hewlett-Packard Development Company, L.P., where he continues to innovate and develop new technologies. His work at HP has allowed him to explore various aspects of customer support and information management, leading to the creation of his impactful patents.

Collaborations

Throughout his career, Flocken has collaborated with talented individuals such as William Brothers and Noreen K. Lee. These partnerships have contributed to the development of his innovative ideas and solutions.

Conclusion

Philip Andrew Flocken's contributions to technology through his patents and work at Hewlett-Packard Development Company, L.P. highlight his role as a significant inventor in the field. His innovative approaches to information collection and customer support systems continue to influence the industry.