The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 13, 2008
Filed:
Nov. 08, 2004
Travis Scott Tripp, Fort Collins, CO (US);
Philip A. Flocken, Denver, CO (US);
William Brothers, Rocklin, CA (US);
Joshua D. Hawkins, Fort Collins, CO (US);
Noreen K. Lee, Roseville, CA (US);
Jay Shaughnessy, Cherry Hill, NJ (US);
Travis Scott Tripp, Fort Collins, CO (US);
Philip A. Flocken, Denver, CO (US);
William Brothers, Rocklin, CA (US);
Joshua D. Hawkins, Fort Collins, CO (US);
Noreen K. Lee, Roseville, CA (US);
Jay Shaughnessy, Cherry Hill, NJ (US);
Hewlett-Packard Development Company, L.P., Houston, TX (US);
Abstract
Customer support personnel can access via a vendor's portal an automated support vendor website to view the status of a fault incident that is being handled by the vendor's automated support system. In an illustrated embodiment, the customer can actually alter the status of the fault incident while it is being handled on the vendor's site.