The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 19, 2008
Filed:
Nov. 25, 2003
Philip A. Flocken, Denver, CO (US);
Philip A. Flocken, Denver, CO (US);
Hewlett-Packard Development Company, L.P., Houston, TX (US);
Abstract
Primary and secondary support vendorsandprovide support for an applicationrunning on a customer computer system. Diagnostic softwarerunning on the customer computer system gathers diagnostic data, which is transmitted to the primary-support vendor's computer system. There, the diagnostic data is analyzed to determine whether the help of the secondary support vendor is required. If so, the diagnostic data is repackaged for transmission to the secondary support vendor. The results of the secondary analysis are returned to the primary support vendor's computer system and used to generate a proposed solution, which is made available to the customer
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile