Company Filing History:
Years Active: 2012-2025
Title: Innovations of Peter H McKenna
Introduction
Peter H McKenna is a notable inventor based in San Antonio, TX (US). He has made significant contributions to the field of call routing technologies, holding a total of 16 patents. His work focuses on improving communication systems and enhancing user experience through innovative methods.
Latest Patents
One of Peter's latest patents involves call routing methods and systems. This system can route a call based on a minimum expected delay, classification, and priority of the call. In some embodiments, when a call is received, it is classified and prioritized within the classification. A minimum expected delay time is determined. Based on this minimum expected delay time, the classification, and the prioritization, the call is routed to a representative with specific instructions on how the call should be treated.
Career Highlights
Peter H McKenna is currently associated with the United Services Automobile Association (USAA). His role at USAA allows him to apply his innovative ideas in a practical setting, contributing to the advancement of communication technologies.
Collaborations
Peter has collaborated with several talented individuals in his field, including Kory Michael Upton and Allen J Guidry. Their teamwork has led to the development of cutting-edge solutions in call routing systems.
Conclusion
Peter H McKenna's contributions to the field of call routing technologies demonstrate his commitment to innovation and excellence. His patents reflect a deep understanding of communication systems and a desire to improve user experiences.