The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 08, 2019
Filed:
Jul. 11, 2018
Uipco, Llc, San Antonio, TX (US);
Peter H. McKenna, San Antonio, TX (US);
Darrius M. Jones, San Antonio, TX (US);
Kory Michael Upton, Helotes, TX (US);
Enrique Tamayo, San Antonio, TX (US);
Allen J. Guidry, San Antonio, TX (US);
Julio Estevez-Breton, Alamo Heights, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Methods and systems for routing calls based on a minimum expected delay, classification, and priority of the call are provided. In some embodiments, when a call is received, the call is classified and prioritized within the classification. A minimum expected delay time is determined. Based on the minimum expected delay time, the classification, and the prioritization, the call is routed to a representative with instructions on how the call should be treated.