Kory Michael Upton is a notable inventor based in Helotes, TX (US). He has made significant contributions to the field of telecommunications, particularly in call routing systems. With a total of 9 patents to his name, Upton has demonstrated a commitment to innovation and problem-solving in his industry.

Latest Patents

One of Upton's latest patents focuses on call routing methods and systems. This innovative system can route a call based on a minimum expected delay, classification, and priority of the call. In some embodiments, when a call is received, it is classified and prioritized within the classification. A minimum expected delay time is determined, and based on this information, the call is routed to a representative with specific instructions on how the call should be treated. This technology aims to enhance the efficiency and effectiveness of call handling in various settings.

Career Highlights

Kory Michael Upton is currently employed at the United Services Automobile Association (USAA), where he continues to develop and refine his innovative ideas. His work at USAA has allowed him to apply his expertise in telecommunications to improve customer service and operational efficiency.

Collaborations

Upton has collaborated with several talented individuals in his field, including Peter H. McKenna and Darrius Jones. These collaborations have likely contributed to the development of his innovative patents and have fostered a creative environment for technological advancement.

Conclusion

Kory Michael Upton is a distinguished inventor whose work in call routing technologies has made a significant impact in the telecommunications industry. His innovative patents and contributions to USAA highlight his dedication to improving communication systems. Upton's ongoing efforts in this field continue to pave the way for future advancements.

This text is generated by artificial intelligence and may not be accurate.

Please report any incorrect information to support@idiyas.com