Enrique A Tamayo

Title: Innovations by Inventor Enrique A. Tamayo

Introduction

Enrique A. Tamayo is a notable inventor based in San Antonio, Texas, with a remarkable portfolio of 12 patents. His work primarily focuses on enhancing user experiences through innovative systems and methods in communication technologies.

Latest Patents

One of his latest patents is titled "Systems and methods for integrating and conducting video sessions." This invention describes an integration of video sessions across various platforms, transforming the user experience. In this system, a user can participate in an interaction via a channel, and the system determines whether the interaction is eligible for a video session with a representative. If eligible, an option for the video session is displayed on the user interface of the device. Upon receiving a request for the video session, it can be routed to a uniquely skilled representative based on the interaction.

Another significant patent is "Call routing methods and systems." This system routes calls based on a minimum expected delay, classification, and priority of the call. When a call is received, it is classified and prioritized within its classification. A minimum expected delay time is determined, and based on this, the classification, and prioritization, the call is routed to a representative with specific instructions on how the call should be treated.

Career Highlights

Enrique A. Tamayo is currently employed at the United Services Automobile Association (USAA), where he applies his expertise in developing innovative solutions that enhance customer interactions. His contributions have significantly impacted the efficiency and effectiveness of communication within the organization.

Collaborations

Some of his notable coworkers include Peter H. McKenna and Darrius Jones, who collaborate with him on various projects, contributing to the innovative environment at USAA.

Conclusion

Enrique A. Tamayo's contributions to the field of communication technology through his patents demonstrate his commitment to innovation and improving user experiences. His work continues to influence the industry positively.